Question 1

Where do I send my relief records?

Answer

Relief records must be sent to payroll@werestorehope.com, by no later than the 5th of every month. If you have any questions regarding payroll, you may contact Whittney Prewett | Finance Assistant, at whittneyprewett@werestorehope.com or 417-255-8781.

Question 2

Left over NAFTS?

Answer

If the left over NAFTS amount is $19.99 or under, those funds may be requested to be transfered to the consumer's personal spending account. If the left over NAFTS amount is $20 or over, those funds are required to be sent back to Regional Office. Should you have any additional questions regarding NAFTS, you may contact Whittney Prewett | Finanace Assistant at, whittneyprewett@werestorehope.com or 417-255-8781.

Question 3

I am a Host Home/Relief Home, and I am moving. Who do I need to contact?

Answer

You will need to contact the Program Manager you are most closely working with, so that they can get a new home inspection scheduled for you, in advance. Additionally, you must inform your direct Admin Central Office contact, to initiate the new home document requirements, put in place by DMH. For your convenience, you may find all Restoring Hope personnel email contacts, at the following: https://www.werestorehope.com/our-team.

Question 4

My bank account has changed. What do I do?

Answer

You will need to complete a new Direct Deposit Form, by one of the following methods below. Download the PDF Direct Deposit Form, here: ( https://www.werestorehope.com/forms) Upon completion, please remit completed form and a voided check or bank print out to your direct Admin contact, at Central Office. OR Complete Electronic Direct Deposit Form here: ( https://rebrand.ly/Direct-Deposit-Form/electronic). You will be requested to upload a copy of a voided check or bank print out at this link, as well. If you are not able to upload, please remit a copy of your voided check or bank print out to your direct Admin contact, at Central Office.

Question 5

When do relief records have to be submitted?

Answer

Relief records must be sent to payroll@werestorehope.com, by no later than the 5th of every month. If you have any questions regarding payroll, you may contact Whittney Prewett | Finance Assistant, at whittneyprewett@werestorehope.com or 417-255-8781.

Question 6

Where is the Therap login?

Answer

See link: https://secure.therapservices.net/auth/login

Question 7

I'm having Therap login issues?

Answer

Contact our Therap login administrator, Whitney Schnakenberg at: whitneyschnakenberg@werestorehope.com | 660-287-1256.

Frequently Asked Questions