Question 1

How do I submit my relief records?

Accepted Answer

You will access your timecard through your Paycom portal at paycom.com. All contractor timecards are due by the 5th of the month for the previous months’ services.

Question 2

Do I have to submit time each day, individually?

Accepted Answer

Yes, you must enter each day in Paycom individually.

Question 3

What if I’m unsure of my LLC name?

Accepted Answer

Please contact our Credentialing Department at 417-255-8781.

Question 4

Do I have to submit time for each client I  provide relief or out-of-home respite for?

Accepted Answer

Yes, time must be submitted for each client.

Question 5

Will I receive a notification or reminder to submit my relief time?

Accepted Answer

Yes, a notification will come from Paycom on the 1st of each month reminding you to submit time for the previous months’ services.

Question 6

Can I use the Paycom timecard in real time?

Accepted Answer

Yes, you can enter time at any point during the month.

Question 7

What do I do if locked out of Paycom?

Accepted Answer

Click the forgot password on the login screen and follow the instructions to access your account. (paycom.com)

Question 8

How do I reset my Paycom password?

Accepted Answer

You will login to your Paycom portal (paycom.com) > Information tab > Account Setting > Security and Login.

Question 9

Left over NAFS?

Accepted Answer

If the left over NAFS amount is $19.99 or under, those funds may be requested to be transferred to the consumer's personal spending account.
 
If the left over NAFS amount is $20 or over, those funds are required to be sent back to Regional Office.
 
Should you have any additional questions regarding NAFS, you may contact Courtney Walton | RH Payee Specialist at, courtneywalton@werestorehope.com or 417-255-8781.

Question 10

My bank account has changed.  What do I do?

Accepted Answer

You will update your direct deposit information in your Paycom portal (paycom.com).

Question 11

Can I view the Restoring Hope, Inside Scoop: Finance Edition info card?

Accepted Answer

View Inside Scoop Finance Edition, Info Card: https://drive.google.com/file/d/1-qjGXcMheUMPxzzhhF3RJfUpZYlLpNvj/view?usp=sharing

Question 12

Can I view the Restoring Hope Finance Brochure?

Accepted Answer

To view the Finance Brochure, click here: https://drive.google.com/file/d/14tLgsT-CF5eFCFRrzwOakR0yEtRfKkkI/view?usp=sharing

Question 13

Can I view the Relief Guidance Info Card for Restoring Hope Contractors?

Accepted Answer

To view the Relief Knowledge Info Card, click here: https://drive.google.com/file/d/1jAU0HnJ8UKeiNj_QV1eAnTqolOwbLNTd/view?usp=sharing

Frequently Asked Questions